Doc Trac Processing

The DocTrac process provides an easy way for college financial administrators to confirm a document's receipt by HESC, streamline document handling, and track the progress of document processing.

Financial aid officials may use DocTrac to follow documents that maintain, update and correct information in a student's grant or TAP file.

Documents that may be submitted and tracked through DocTrac include:

TAP residency documentation
financial independence documentation
proof of dependency
federal and state income tax forms
additional time sensitive information

Note: TAP applications may not be processed using the DocTrac system.

At tap.hesc.ny.gov/totw/ students can submit TAP applications and also find instructions on processing TAP applications.

For more specific information on the DocTrac service, email [email protected].

How to Use DocTrac

DocTrac document submission and response process:

Download and complete the DocTrac cover sheet.

Include your school name, a contact person’s e-mail address and phone number, the student's name and Social Security number or student ID, and the reason for submitting the documents to HESC

For quick and efficient processing, please provide all information requested

Send the completed cover sheet, with the supporting documentation, to HESC via e-mail address or fax:

DocTrac e-mail:[email protected]

DocTrac Fax: (518) 473-1414

HESC will issue a return reply when documents are received.